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BİTRİX24-CRM

BİTRİX24-CRM

BITRIX24.CRM ENSURES SALES GROWTH

BİTRİX24.CRM

  • All calls and messages with customers conducted via the website or social networks are recorded in the CRM.
  • The CRM gradually guides the customer: from initial conversations to a successful deal.
  • Robots send emails and SMS messages to customers and automate sales.
  • CRM marketing ensures an increase in initial inquiries and repeat sales

You can view the number of incoming inquiries from customers, processed inquiries, processing stages, and who is working on each inquiry.

CUSTOMER DATABASE MANAGEMENT

With Bitrix24, you will not lose your customers. Deals from all sales channels are automatically recorded in the CRM.

Managers will no longer need to work with spreadsheet databases.

 

REGISTRATION OF ALL DEALS

  • Where and when did the customer make the inquiry?
  • What questions did they ask?
  • How did the manager respond?
  • Was an invoice sent to the customer?

Answers to all these questions are recorded in the CRM card of each deal. 

CRM CALLS

Rent a phone number or set up your own telephony. All calls and conversations are recorded in the CRM.

AUTOMATE SALES

The CRM distributes all orders among managers, automatically sends SMS messages to customers, records conversations, generates invoices, and prepares reports.

CONTACT CENTER

Bitrix24 collects orders from all sales channels and distributes them among managers.

All customer orders in one place. Whether the customer contacts you via a website form, email, phone, social networks, or messenger, all orders are displayed on a single page. 

 

VIRTUAL WHATSAPP

Use WhatsApp to communicate with customers. The messenger is automatically connected to the website widget and becomes ready to use—no additional configuration required.

The number of dialogues is unlimited, and each one is recorded in the CRM. This service is included in the price of all Bitrix24 plans.  

ROBOTS AND TRIGGERS

Delegate routine tasks to robots. They send emails on time, deliver payment links to customers, remove or add product items, and assign tasks to managers.

The buyer will receive up-to-date information at every stage: items added to the cart, payment status, order preparation, and delivery stages. 

 

INVOICE PAYMENTS

Create invoice templates for sending to customers or use ready-made templates. Print documents directly from the CRM and send invoices via QR code or other methods.

In the invoice card, you can see whether the customer has opened the link and paid the invoice. Robots and triggers can be used to automate this process. 

SALES TUNNELS

Convenient and fast configuration of the sales funnel using a built-in sales generator between different stages.

Simply define the customer’s transition path from one sales stage to another, and Bitrix24 will configure business processes according to your scenario without your involvement.

CRM DOCUMENTS

Generate acts, invoices, contracts, and delivery notes based on your templates and use ready-made versions.

Delegate the preparation of invoices, contracts, and acts to robots. Send them via email, chat, or link-based SMS.

 


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Do you have questions about automating your business? Let’s discuss!

You can get expert advice from OPTIMA specialists, clarify pricing, and order solutions. Contact us by calling or by requesting a call back.

+994 12 310 26 27